Five K and YVN will never ask for your login information via email.

If you receive emails requesting your username and password for any online service, you can be sure that it is a Phishing Attempt (Wikipedia).

Follow this guide when dealing with personal information on the Web:

Five K and YVN will never send you emails with attachments
If you receive emails asking you to run an attachment to "Fix" your account settings, you can be sure that this is some form of malware. - Do not open it.

Have you, or someone you know, received a phone call from a company claiming to be tech support and saying something is wrong with your computer?

If you do you should hang up and follow the advice below.

No reputable company will contact you, unless you fist contact them to report a problem.

Currently, calls are occurring in this area claiming to be Microsoft Tech Support, this is a well known scam, if you fall for it, it could end up costing you.

See response from Microsoft below.


From: Microsoft Customer Support []
Sent: Tuesday, November 4, 2014 7:00 PM
Subject: RE: SRX1268166879ID - Microsoft Online Customer Service





Thank you for your message to Microsoft Customer Service today!


At Microsoft, your concern is our priority and we appreciate you bringing this issue to our attention.


I understand you are reporting about the phone calls purporting to be from Microsoft. You are right, that is a known scam that uses Microsoft's name fraudulently. Microsoft DOES NOT make unsolicited phone calls to request personal or financial information or fix your computer. Also Microsoft values customer privacy , so we do not know if your computer has a virus issue or is experiencing technical difficulties unless you call us here to inform us of the problem. Microsoft will use the information provided for faster investigation.


You can also refer to these links for more information on how to address issues like:


Avoid Tech Support Phone Scams

Email and Social Networking

Avoid Scams that use Microsoft name fraudulently

Information on Phishing scams, lottery, fraud, and other type of scams



You can also report this by calling the Federal Trade Commission at 1-888-382-1222 (TTY1-866-290-4236) ; . Please be ready with the date of the call and the phone number or name of the company that called you.


If you require assistance with any of the above tasks, or need help to identify whether your computer has been compromised, you can also call our Microsoft Answer Desk at 1-800 936 5700 (business hours: 5AM-9AM PST everyday) or visit our support website:


Thanks once again for contacting Microsoft Customer Service regarding this! Take care!


Kind regards,



Microsoft Customer Service



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