Five K and YVN will never ask for your login information via email.

If you receive emails requesting your username and password for any online service, you can be sure that it is a Phishing Attempt (Wikipedia).

Follow this guide when dealing with personal information on the Web:

Five K and YVN will never send you emails with attachments
If you receive emails asking you to run an attachment to "Fix" your account settings, you can be sure that this is some form of malware. - Do not open it.

This past Friday, a massive cyberattack spread globally in only a matter of minutes, making an impact in 150 countries.


While the WannaCry outbreak ultimately didn't turn out as bad as initially feared, it should serve as a staunch, worldwide warning that top-notch, layered protection is absolutely essential in this day and age.


More than 200,000 computers were infected, transportation was halted, hospital patients were put at risk and business grinded to a halt, yet the attack was deemed an amateur hack by industry experts. If the worst ransomware outbreak in history was so poorly run, shoddily coded and barely profitable to the perpetrators, can you imagine what might happen if true professionals were at the helm?


Do you even want to take that chance?


Our customers that have VIPRE Advanced Security installed on their machines are protected.


Call Five K 509-575-3600 to schedule a security audit of your network.

Virus Alert.
There's a new hack that is infecting a lot of popular sites which tries to get users to install a virus by hijacking webpages and replacing all the text with random symbols, then telling users that they are missing an important font which prevents them from loading the page correctly:

If you see a pop-up dialog like the one above with the Chrome logo asking you to update your Chrome font installation, leave immediately! This one is a really nasty infection, and you don't want to get it anywhere near your PC.

More details here: Neo Smart


Have you, or someone you know, received a phone call from a company claiming to be tech support and saying something is wrong with your computer?

If you do you should hang up and follow the advice below.

No reputable company will contact you, unless you first contact them to report a problem.

Currently, calls are occurring in this area claiming to be Microsoft Tech Support, this is a well known scam, if you fall for it, it could end up costing you.

See response from Microsoft below.


From: Microsoft Customer Support []
Sent: Tuesday, November 4, 2014 7:00 PM
Subject: RE: SRX1268166879ID - Microsoft Online Customer Service





Thank you for your message to Microsoft Customer Service today!


At Microsoft, your concern is our priority and we appreciate you bringing this issue to our attention.


I understand you are reporting about the phone calls purporting to be from Microsoft. You are right, that is a known scam that uses Microsoft's name fraudulently. Microsoft DOES NOT make unsolicited phone calls to request personal or financial information or fix your computer. Also Microsoft values customer privacy , so we do not know if your computer has a virus issue or is experiencing technical difficulties unless you call us here to inform us of the problem. Microsoft will use the information provided for faster investigation.


You can also refer to these links for more information on how to address issues like:


Avoid Tech Support Phone Scams

Email and Social Networking

More on Email and Social Networking

Avoid Scams that use Microsoft name fraudulently

Information on Phishing scams, lottery, fraud, and other type of scams



You can also report this by calling the Federal Trade Commission at 1-888-382-1222 (TTY1-866-290-4236) ; . Please be ready with the date of the call and the phone number or name of the company that called you.


If you require assistance with any of the above tasks, or need help to identify whether your computer has been compromised, you can also call our Microsoft Answer Desk at 1-800 936 5700 (business hours: 5AM-9AM PST everyday) or visit our support website:


Thanks once again for contacting Microsoft Customer Service regarding this! Take care!


Kind regards,



Microsoft Customer Service



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